Policies and Procedures Writing Tips

Every employer should take the time to develop good policies and procedures for their business.  Consolidate these policies in the form of a document or handbook.  This provides employees with guidance for their work.  While you can purchase a handbook, you can also write your own. So,  follow these tips for developing a good policies and procedures for your company that will improve your business.

 

Think about limiting your liabilities.

First, consider ways in which you need to protect your business from negative behaviors and risks.  Prepare for the following risks:  turnover, bad customer service, employee mistakes, product returns, and customer or employee lawsuits.  Consider all the ways in which your business faces these risks.  Come up with a list of these risks.  Use this list to write policies that prevent problems before they occur.

Find ways to inspire good behaviours in your employees.

Make your policies and procedures reflect a positive work culture.  This should include good training, consistent messaging, and employee rewards systems.  You should always consider writing in rewards policies and find ways to inspire good behaviours with your policies and  procedures. These don’t have to be expensive rewards: something as simple as an extra day off a year or a company trip may be value needed to inspire employees with, rather than torment them.

Strive to be simplistic.

Make your policies and procedures clear and concise.  Take the time to consider the limitations that are necessary and recognize that your policies and procedures aren’t meant to be a great work of literature.  They are meant to be a communication tool.  Make your document a way to connect and  help your employees perform their work.

Start with a policy and procedure template

Don’t try to write everything from scratch. This will waste your time. Cut down on your time spent writing and start with a template.  This template provides a baseline for your overall document.

From there, you need to write your policies and procedures carefully.  Also, make sure you write policies that fit with your local state laws and don’t violate any legal requirements.   Carefully edit your document and make it match your business. For example, only includes official policies that directly relate to your operations.  For example, if you’re a service business, writing rules about how to serve food will not be beneficial to your employees.

So, there you have it:  tips for writing good policies and procedures.  If you find that you’d like some extra assistance figuring out what key risks your business faces , contact us . We will schedule a phone call with you for a free consultation and business health check-up.  Then you can better write your own document.  We’re happy to help and want to see you succeed.

October 4, 2018

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